Terms of Service

Effective date: July 14, 2026

These Terms of Service (the "Terms") form a contract between you (the "Customer", "you", or "your") and Leadly Egypt LLC, a Delaware limited liability company ("Leadly", "we", "us", or "our"). These Terms govern your access to and use of the Leadly platform, the website at leadly-egypt.com, and any related services (collectively, the "Services").

By creating an account, accessing the Services, or using any feature of the platform, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. The Services

Leadly provides an AI-driven receptionist and clinic operations platform for medical and aesthetic practices, including appointment booking through an AI chat interface, patient record management, treatment plan tracking, operational dashboards, and related functionality. We may add, modify, or remove features from time to time.

2. Eligibility and account

To use the Services, you must (a) be a legally registered business or licensed healthcare professional, (b) have the authority to enter into these Terms on behalf of your organization, and (c) provide accurate and complete account information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3. Customer responsibilities

You agree that:

• You will use the Services only for lawful purposes and in accordance with these Terms
• You will obtain all necessary consents from your patients before processing their personal data through the Services, including consent to use AI-mediated communication
• You are solely responsible for the medical and clinical accuracy of any information your staff records in the platform
• You will not use the Services to send spam, unsolicited marketing messages, or content that violates applicable platform policies (including but not limited to the policies of any messaging or social platform you choose to use to reach your patients)
• You will not attempt to reverse engineer, copy, or otherwise misuse the platform or its underlying models

4. Patient data and clinical decision-making

The Leadly platform processes patient information and may surface AI-generated suggestions, summaries, or risk scores. The Services do not provide medical advice and are not a substitute for professional clinical judgment. All clinical decisions remain the responsibility of the licensed healthcare professional treating the patient. Leadly disclaims liability for any clinical outcome.

5. Fees and payment

Subscription fees are billed monthly or annually in Egyptian Pounds (EGP) or, where applicable, US Dollars, in accordance with the tier you select. Fees are payable in advance and are non-refundable except as required by applicable law or as expressly stated in these Terms. We may change pricing on at least 30 days' written notice; changes take effect at your next renewal.

Late or failed payments may result in suspension or termination of the Services. You are responsible for any taxes, fees, or charges imposed by your jurisdiction.

6. Free trial

We offer a 14-day free trial with full access to the platform. No credit card is required to start the trial. If you do not subscribe to the paid plan (15,000 EGP per branch per month) before the trial ends, your account will be suspended and your data retained for 90 days, after which it will be deleted unless you reactivate.

7. Term and termination

These Terms remain in effect for as long as you have an active account. Either party may terminate the Services for convenience by giving 30 days' written notice. We may suspend or terminate the Services immediately if you breach these Terms, fail to pay fees when due, or use the Services in a way that creates legal or operational risk for us or other Customers.

On termination, your access to the Services ends and your data is retained for 90 days to allow for export, after which it is deleted in accordance with our Privacy Policy.

8. Intellectual property

Leadly retains all rights, title, and interest in the platform, including all software, models, trademarks, and documentation. You retain ownership of the data your clinic and patients submit. You grant us a limited license to process that data solely to provide the Services.

9. Confidentiality

Each party agrees to keep the other party's confidential information confidential and to use it only as necessary to perform under these Terms. This obligation survives termination.

10. Warranties and disclaimers

We warrant that we will provide the Services with reasonable skill and care. Except as expressly set out in these Terms, the Services are provided "as is" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Security and data breaches

We implement commercially reasonable technical and organizational measures designed to protect Customer and patient data, consistent with current industry standards. These measures are described in our Security page and Privacy Policy. Security is a shared responsibility: the measures we provide protect the platform itself, not your own devices, networks, accounts, or the conduct of your staff, patients, or agents.

You acknowledge and agree that no system, software, or method of transmission or storage can be guaranteed to be 100% secure, that the threat landscape evolves continuously, and that we cannot and do not warrant that the Services will be free from unauthorized access, breach, loss, interception, or attack. You accept this inherent risk as a condition of using the Services, and you acknowledge that the fees reflect this allocation of risk between the parties.

To the maximum extent permitted by applicable law, we are not liable for any loss, damage, cost, or claim of any kind arising out of or relating to any unauthorized access to, interception of, or breach of the Services, your data, or any third-party system, whether arising in contract, tort (including negligence), statute, or otherwise, except to the extent such loss results directly from our gross negligence or willful misconduct. Any liability that does arise is in all cases subject to the exclusions and the aggregate cap set out in Section 12.

You are responsible for the security factors within your control, including safeguarding your account credentials, controlling which of your staff have access and at what role, securing the devices and networks your staff use, and obtaining all patient consents required for the data you place in the platform. You will indemnify and hold us harmless from any claim, loss, or expense arising from a security incident caused, in whole or in part, by your acts or omissions or those of your staff, patients, or agents, including credential sharing, weak or reused passwords, lost or compromised devices, phishing of your personnel, or misconfiguration of access that you control.

Nothing in this section limits or waives any obligation we have under applicable data-protection law that cannot be limited or waived by contract, including any obligation to notify you or a supervisory authority of a personal-data breach within the time required by law. Where we determine that a breach has affected Customer or patient data we process on your behalf, we will notify you without undue delay and provide the information reasonably necessary for you to meet your own notification obligations.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business opportunities, however caused and under any theory of liability (whether in contract, tort including negligence, strict liability, statute, or otherwise), even if advised of the possibility of such damages.

Our total aggregate liability for all claims of every kind arising out of or relating to these Terms or the Services, including, without limitation, any claim arising from a security incident, data breach, or unauthorized access, will not, in any twelve-month period, exceed the total fees you actually paid to us in that period. This cap applies in the aggregate across all claims and is not increased by the number of claims or claimants.

These limitations and exclusions apply even if a remedy fails of its essential purpose and survive termination of these Terms. Nothing in these Terms limits liability for fraud, willful misconduct, or any liability that cannot be limited or excluded under applicable law.

13. Indemnification

You agree to indemnify and hold harmless Leadly Egypt LLC and its officers, directors, employees, and agents from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or your violation of any law or third-party right.

14. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles. Any dispute arising under these Terms will be resolved exclusively in the state or federal courts located in Delaware, and each party consents to the personal jurisdiction of those courts.

15. Force majeure

We are not liable for any delay in, or failure of, performance caused by circumstances beyond our reasonable control, including acts of God, war, terrorism, civil unrest, government action, epidemic or pandemic, power or telecommunications failures, failures or outages of third-party infrastructure or sub-processors, and cyberattacks, denial-of-service attacks, malware, ransomware, or other malicious third-party conduct. While any such event continues, our affected obligations are suspended.

16. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Effective date" above and notify Customers by email or through the platform at least 14 days before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

17. Miscellaneous

These Terms (together with our Privacy Policy) constitute the entire agreement between you and Leadly Egypt LLC regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our written consent; we may assign them in connection with a corporate reorganization or sale of the business.

18. Contact

For questions about these Terms, contact:

Leadly Egypt LLC
Attention: Legal
16192 Coastal Highway, Lewes, DE 19958, United States
Email: legal@leadly-egypt.com